- Orders
- Cookies/Website
- Website analysis / online advertising
- Creating a customer account
- Contact forms and email contact
- Advertising
- Newsletter
- Fraud prevention
I. Who is responsible for the processing and who can I contact?
The responsible body for the processing of your personal data (hereinafter: data) is
Thunderbird Projects AG
Kirchbühlstrasse 20
3818 Grindelwald
Further contact details of the responsible body can be found in the imprint.
Please send any questions, complaints or requests for information regarding data protection by email to datenschutz@thunderbird.ch or with the addition “Data Protection” to the above address.
The legal basis for the processing is the Swiss Data Protection Act (DSG) and the Swiss Ordinance on the Federal Act on Data Protection (VDSG).
II. What data processing takes place?- Orders
We use data that you provide to us during the ordering process (e.g. name, addresses, email addresses, bank details) to fulfill contracts or carry out pre-contractual measures. We can also process the data you provide to inform you about other interesting products from our portfolio.
Why is this data processed?
Order processing: We process this data for the purposes of order processing, shipping, invoicing, payment processing, customer service, debt collection and, if necessary, to enforce or defend legal claims arising from the delivery relationship. We are supported in order processing by external service providers (call center agencies). They process your data exclusively in accordance with our instructions and not for their own purposes. If invoices are not paid despite repeated reminders, we will, if necessary, transmit data to debt collection companies for the purpose of escrow collection.
Shipping of the ordered goods: The shipping of the ordered goods is handled in cooperation with various transport companies. We pass on the data required for the purpose of delivering the ordered goods to these transport companies. If you order goods from third-party suppliers (purchased goods) in our online shop, we may pass on your personal data to them for the purpose of direct shipping.
Credit check: In principle, we offer you various payment options. If you choose an unsafe payment method (e.g. purchase on account), we have a legitimate interest in protecting ourselves against possible payment defaults. For this purpose, we may obtain a credit report from CRIF AG, Hagenholzstrasse 81, 8050 Zurich before granting these payment methods. To do this, we transmit the data required for a credit check and use the information received on the statistical probability of a payment default to make a balanced decision on the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests will be taken into account in accordance with the legal provisions. Depending on your score value, we will grant you the desired payment method.
How long will this data be stored? Do I have to provide this data?
We may store your data for as long as it is necessary to fulfill the contract. We may store much of your data at least until the contract is fulfilled and thereafter within the regular limitation period. In order to assert or defend legal claims, we may store data until the maximum limitation period has expired.
- Cookies/Website
What are cookies?
Cookies are small files that contain an identification number. Cookies are stored on your computer or mobile device when you visit our website. If you visit our website again, your computer or mobile device can be recognized using this identification number. Cookies cannot run programs or transmit viruses to your computer. They are designed to make the Internet more user-friendly and effective overall.
What types of cookies does berufs-kleider.com use?
We use the following categories of cookies on our website:
Necessary cookies
Some functions on our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after changing pages. These functions include, for example, the option of putting items in the shopping cart or logging into our website with your customer account.
Functional cookies
Functional cookies allow us to record and save your user preferences. These include, for example, the language you select in the menu, your user name, etc.
Personal cookies (for analysis and advertising purposes)
We also use cookies that enable us to analyse the surfing behaviour of users. In this way, the following information can be transmitted, for example: search terms entered; frequency of page views; use of website functions, date and duration of the visit.
The user data collected in this way is pseudonymized using technical precautions. It is therefore no longer possible to assign the data to the user who accessed it. The data is not stored together with other data. The statistical data obtained in this way helps us to tailor our offering to your interests and to measure the effectiveness of our advertising campaigns.
Why does Thunderbird Projects AG use cookies?
We use cookies to make visiting our website attractive and user-friendly and to enable or facilitate the use of certain functions. We also use analysis or advertising cookies to statistically record the use of our website. The analysis cookies tell us how the website is used and enable us to continually optimize our offering. Cookies are required to view our website and use basic functions. We have a legitimate interest in enabling you to use our website in a user-friendly way and in improving the quality of our website and its content.
How long is this data stored?
Some cookies are deleted at the end of the browser session (so-called transient cookies, especially session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (so-called permanent cookies). You can find out how long they are stored for in the overview in the cookie settings of your web browser.
Do I have to provide this data? How can I prevent the use of cookies?
There is no obligation to use cookies. You can refuse the use of cookies by clicking on the "No, thanks" button.
However, we would like to point out that the functionality of our website may be limited if you deactivate the processing of cookies.
You can also prevent the use of cookies by making the appropriate settings in the Internet browser you use. You must make the settings separately for each browser and each device you use. Furthermore, cookies that have already been set can be deleted at any time using an Internet browser or other software programs.
- Website analysis / online advertising
Google Analytics
We use Google Analytics. This is an analysis service from Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (Google). Pseudonymous user profiles of visitors to our website are created. Google uses permanent cookies (see II.3.). The information generated by the cookie about your use of our website is processed by Google in the USA. This information is the data mentioned above under II.2. Google also processes the search term you used to find our website via a search engine. We use Google Analytics with activated IP anonymization. Your IP address will be shortened by Google within the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transferred to the USA and anonymized there. You can find more information about Google Analytics on the following Google website:
support.google.com/analytics/answer/6004245?hl=de .
Why is this data processed?
The data is processed for the purposes of market research and to design our website in line with your needs. Google processes this data on our behalf in order to evaluate the use of our website and to compile reports on the activities on our website. The processing is carried out on the basis of your consent.
How long will this data be stored? Do I have to provide this data?
The data is stored for a maximum of 14 months. The provision of this data is not mandatory and is not required to conclude a contract with us. You can prevent the storage of cookies and thus the use of Google Analytics via your settings (see above, section II.3) or alternatively by adjusting your browser settings. You can also prevent the processing of the data generated by the cookie by downloading and installing the plug-in available under the following link: tools.google.com/dlpage/gaoptout?hl=de .
Universal Analytics
This site also uses Google Analytics (see the comments on "Google Analytics" above) for a cross-device analysis of the surfing behavior of visitors to our website, which is carried out using a user ID. You can deactivate the cross-device analysis of your usage via the following link.
Google Ads (Google Adwords)
We use the Google Ads services Google Ads Conversion and Google Ads Remarketing. These are online marketing services from Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (Google). The information generated by these services about your use of our website is processed by Google in the USA.
Google Ads Conversion
We use the online marketing service Google Ads to place ads in the Google advertising network (e.g. in search results, in videos, on websites, etc.) so that they are shown to users who are likely to be interested in our products. Using the online marketing service "Google Ads Conversion", we determine the anonymous number of users who have clicked on our ad in the Google advertising network, are redirected to a page on which a so-called conversion tracking tag is set up, and thus receive information about the conversion of our ads in order to be able to determine how successful our advertising measures are.
This is done by creating a pseudonymous user profile that is stored in a permanent cookie. We cannot identify the users themselves. We only receive the statistical evaluation, which allows us to determine how effective individual advertising measures are.
Google Ads Remarketing
We also use Google Ads Remarketing. This function enables us to present users of our website with advertisements that match their interests on other websites in the Google advertising network. This is done by using a cookie that helps evaluate the user's interaction on our website, e.g. which products the user is interested in, in order to show the user relevant advertisements on other websites after they have visited our website. The cookies used for this purpose are used to identify a web browser, but not to identify a person.
Why is this data processed?
The data is processed for the purposes of market research and the needs-based design of our website and our advertisements. Google processes this data on our behalf in order to evaluate the use of our website and to optimize our advertisements according to the needs of our customers. For this purpose, a contract for order processing was concluded with Google. The processing is carried out on the basis of your consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a) and Art. 49 Para. 1 Sentence 1 lit. a) GDPR, which you can revoke at any time with effect for the future.
How long will this data be stored? Do I have to provide this data?
The data is stored for a maximum of 367 days. The provision of this data is not mandatory and is not required to conclude a contract with us. You can prevent the storage of cookies and thus the use of Google Ads Conversion and Google Ads Remarketing via your settings (see above, section II.3) or alternatively by adjusting your browser settings. You can also prevent the processing of the data generated by the cookie by downloading and installing the plug-in available under the following link: http://www.google.com/settings/ads/plugin.
Further information on data protection at Google can be found at google.com/intl/de/policies/privacy and services.google.com/sitestats/de.html .
A/B Testing
We use software from SAS AB Tasty, 3 impasse de la Planchette, 75003 Paris. This enables so-called A/B tests and web personalization. This makes it possible to analyze how users navigate the websites. This enables us to regularly improve our offering and make it more interesting for you as a user.
For this evaluation, cookies and tracking pixels (invisible graphics that are loaded when the website is accessed) are stored on your computer. Before the analyses are carried out, the IP addresses are shortened and processed further, thus preventing them from being directly linked to a person. The IP address transmitted by your browser is not merged with other data collected by us.
Why is this data processed?
The purpose of the processing is to optimize our website. The processing is carried out on the basis of your consent.
Do I have to provide this data?
The provision of this data is not mandatory and is not required for the conclusion of a contract with us. You can prevent the evaluation via your settings (see above, Section II.3). If you prevent the storage of cookies, we would like to point out that you may not be able to use our website to its full extent. You can also prevent the storage of cookies by setting your browser accordingly.
- Creating a customer account
In our webshop you can create a customer account for future orders (“Register” – order and set up an account).
Why is this data processed?
Your customer data will be processed for the purpose of simplifying and accelerating future orders. After registration, you can log in to the web shop using your access data. If you log in as a registered customer, your access data will be sent to us for the purpose of verifying your identity. After logging in using your access data, your customer data stored with us will be used for a new order. Otherwise, II.1 applies accordingly.
We may process the data you provide during registration if this is necessary for the performance of a contract or to carry out pre-contractual measures; in this respect, Section II.1 applies. In addition, we may process data that you have voluntarily provided to us during registration if you have consented to this processing.
How long will this data be stored? Do I have to provide this data?
The data provided during registration will be deleted as soon as you delete your customer account. If you have not logged in for more than 2 years after your last order, your registration will be deleted. We may be entitled to store your data for a longer period in accordance with II.1. The provision of personal data through registration is neither legally nor contractually required.
- Contact forms and email contact
We process data that you have entered into our contact form or sent to us by email so that we can process and answer your request.
We may process data that you enter in our contact form provided that you have consented to this processing. If you enter sensitive information in the "Message" field that contains special categories of data (e.g. origin, political or religious beliefs, trade union membership, health or sexual data), you also consent to the processing of this data.
This data will be deleted no later than 12 months after receipt of your request, unless we are entitled or obliged to store it for a longer period due to legal regulations. If you are also our customer, section II.1 applies to the storage periods.
The provision of this data is not mandatory and is not necessary for the conclusion of a contract. However, the use of the contact form requires that you provide an email address, otherwise we cannot respond. If you provide further data, this is done voluntarily.
- Advertising
We process your data for the purpose of sending email advertising, provided you have provided us with your email address when ordering, and print advertising. In this way, we ensure that you receive catalogs tailored to you in addition to the main catalog. We have a legitimate interest in sending our customers direct advertising within the scope of what is permitted by law.
You can object to the use of your data for direct marketing purposes at any time free of charge, without incurring any costs other than the transmission costs according to the basic rates. You can send this objection by email to datenschutz@thunderbird.ch or with the addition “Data Protection” by post to
Thunderbird Projects AG
Kirchbühlstrasse 20
3818 Grindelwald
direct.
If you object or revoke any consent you may have given for certain advertising measures, your data will be blocked or deleted for further processing for advertising purposes.
- Newsletter
You have the option of subscribing to a free email newsletter. When you register for the newsletter on our website, the email address you provide in the input mask will be sent to us. You also have the option of receiving personalized email newsletters from us that are tailored to you. We create the latter based on the data you provide us for this purpose using the input mask provided.
Why is my data processed?
We process your email address for the purpose of regularly sending our newsletter. We process the data entered here for the purpose of creating personalized and industry-specific newsletters that are tailored to you. The legal basis is your consent, which you gave us when ordering the newsletter or when ordering a personalized newsletter.
How can I unsubscribe from the newsletter? How long will the data be stored?
If you no longer wish to receive the newsletter in the future, you can revoke your consent to the sending of the newsletter at any time via the unsubscribe link in the newsletter or via our unsubscribe form in the online shop under “Newsletter”.
The data you provided when ordering the newsletter will be deleted as soon as possible after you revoke your consent or unsubscribe from the newsletter. If you are also our customer, the storage periods mentioned above under II.1 apply.
Do I have to provide this data?
Our newsletter is a voluntary offer. However, your email address is required to send the email newsletter. If you would like a personalized newsletter tailored to you, further personal data is required (e.g. profession/industry for the creation of an industry-specific newsletter, name for personal address and address for industry-specific campaigns in your area).
- Fraud prevention
To ensure the security of the order processes, we use the data provided to us to check whether there are any irregularities in the specific order. We have a legitimate interest in doing this, as we want to avoid payment defaults and protect customers from the misuse of their personal data.
When ordering in our online shop, data for contract processing (e.g. object of purchase, name, postal address, email address, delivery address, payment method and bank details) and the usage data of visits to our website (e.g. start, end and extent of use) are processed together with a cookie and/or a visitor ID. These can each contain anonymous data of the end devices used when visiting the website and can be recognized with a certain degree of probability on subsequent visits. The processing is carried out for the purpose of protecting your customer account, the websites you visit and services you use on our website against fraudulent and abusive behavior (e.g. against the takeover of user accounts, the automated creation of fake user accounts or the use of stolen identities or payment data).
If there is a suspicion of fraud or abuse, one of our employees will check the assessment and the underlying evidence. If a contract is then rejected, you will receive a notification. If requested, you will also be given the main reasons for the decision. You will then have the opportunity to state your point of view, after which the decision will be reviewed again by an employee.
We carry out fraud prevention ourselves or with the support of external service providers. The latter process your data exclusively in accordance with our instructions and not for their own purposes. The measures to secure the ordering processes in the online shop are carried out by Creditreform Egli Basel AG, 4002 Basel and data center service providers who have been commissioned to store the data.
The data processed in this context will be automatically deleted after five months.
You can object to the processing of your data as described above at any time, for example by sending an email to datenschutz@thunderbird.ch or with the addition “Data Protection” by post to
Thunderbird Projects AG
Kirchbühlstrasse 20
3818 Grindelwald
